These are illustrative templates, not real customer conversations. Replace placeholders with information your salon approves. A saved manual reply is different from a Meta-approved template for automated messaging.
Price question
[Service] at [Salon] costs [Currency and price/range]. [Approved condition, such as hair length or a consultation.] Would you like to request a day and time?
Keep "from", a range or consultation condition if it belongs in your menu. For an unknown price, say the team needs to check.
Opening hours
We are open [Days and hours]. [Approved closure, if relevant.] Which day are you asking about?
Check holidays before reusing normal hours.
Booking request
Which service would you like, and what day or time do you prefer?
We have your request for [Service] on [Day/time]. Our team will check the diary before confirming.
The acknowledgement does not reserve a slot in an external calendar or promise a response deadline.
Confirmation after approval
Your appointment is confirmed for [Service] on [Date] at [Time]. [Approved address or arrival note.]
Send only after the team's diary check and approval. If the team proposes another time, ask the customer to agree instead of silently changing the preference.
Unknown answer or custom quote
I do not have an approved answer for that. I will pass your question to the salon team.
Assign a person to answer these questions. Do not promise a response time your team cannot meet.
After closing
Thanks for messaging [Salon]. We are currently closed. You can share your service and preferred time; a booking request needs the team's confirmation.
Reminders and reschedules
Use confirmed details for a reminder. Automation depends on the supported connection, included usage and necessary Meta template approval per salon. For a reschedule, collect the preferred change and have the team check its diary.
How Saponly fits
Saponly answers approved service, price and hours questions in English or Arabic and collects requests for team approval. It does not automatically synchronise external calendars. Test your menu and handoff with the live-test checklist; no AI is flawless.