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We check your number's eligibility during guided setup. Where Meta's official Coexistence flow is available, you keep your number and your old chats, and WhatsApp keeps working on your phone. We confirm what applies to your number before anything changes.

No — keep them. Your booking software runs the calendar; Saponly answers the WhatsApp questions that come before every booking (prices, services, directions) and collects booking requests for you to confirm. When your diary lives elsewhere, Saponly never promises a time is free — your team confirms every request.

Yes, any time. One click downloads everything — services, customers, bookings, hours — as a single file. No lock-in, and you can cancel whenever you want.

Keep sending them. Saponly even drafts a ready-to-send promo message from your current offer. The real win: every promo blast creates replies — "how much?", "any slots?" — often late at night. Saponly answers each one, day or night, so the customers your promo brings in actually book instead of going cold.

No. Saponly never confirms a booking on its own in V1. Everything a customer requests on WhatsApp arrives in your dashboard as a request.

Yes — that's the default and only behaviour. Every request waits for you to approve, reschedule, or decline before the customer is confirmed.

Yes. Saponly runs on your existing salon WhatsApp number through the official Meta WhatsApp Cloud API. We help you connect it during setup — no new number, no unofficial automation.

Yes — in Arabic and in English. The voice note is transcribed and answered like any other message, so a customer who prefers to talk gets the same reply as one who types. If the audio is unclear, it doesn't guess: the voice note is handed to you with the original attached. It also looks at photos customers send — a colour, a style screenshot — instead of asking them to describe it in words.

Not yet — WhatsApp only for now, and that is deliberate rather than an oversight. WhatsApp is where the booking questions actually land for the salons we work with, and we would rather do one channel properly than two badly. Instagram DMs are on the roadmap; we don't put a date on things we haven't built.

Yes. English and Arabic, with right-to-left rendering on the mini page. It replies in your salon's voice.

$149/month, or $99/month for the first 10 founding salons — locked at that rate for your first 12 paid months, after which it moves to the then-current regular price with at least 30 days' notice. Annual is $1,490 (save $298) or $990 founding (save $198). Every plan includes 1,000 customer conversations and 400 booking requests a month. Saponly is free for 30 days, starting the day your live WhatsApp test passes — no card needed for that. WhatsApp's own message charges are billed to you separately by Meta and can apply during the free period.

Yes — from Meta, not from us. You add your own payment method to your own WhatsApp Business Account during setup, and Meta charges it at Meta's published rate. We take no cut and add no markup, so nothing passes through Saponly. What Meta charges depends on the recipient's country, the message category and Meta's current rates — we don't quote a figure we can't stand behind. Until 30 September 2026 Meta does not charge for replies inside a customer's 24-hour window. Saponly pauses its own automation at your included 1,000 chat windows, which limits what we send on your behalf; Meta's billing is separate and is not something Saponly can cap for you. These charges can apply during your free Saponly trial.

Yes — small salons are exactly who we built Saponly for. Hair, nails, makeup, facial, and beauty studios across the Gulf. It's not a complicated salon ERP.

It is built not to: Saponly answers strictly from the data you give it — services, prices, hours, employees, FAQs — and when it doesn't know something it says so and hands the chat to you. No AI is flawless, which is why you approve every booking yourself and can read every message it sent.

Approved bookings can get 24-hour and 2-hour WhatsApp reminders — subject to WhatsApp template approval for your number — which helps cut no-shows. They go out when your WhatsApp is connected, your plan's included usage isn't used up, and (outside WhatsApp's 24-hour window) your reminder templates are approved by Meta. You always see the delivery status — and any failure — in the dashboard.

Saponly runs through Meta's official WhatsApp Business Platform — no grey-zone automation. Where the official Coexistence flow is available for your number (we confirm during setup), you keep your number and old chats. You can disconnect anytime.

We use the official WhatsApp Business Platform — not unofficial browser automation, which is the usual cause of blocked numbers. Account quality still depends on compliant, customer-friendly messaging under Meta's policies; Saponly is built to keep you inside them.

Saponly is founder-led — built and run by one developer who works only on salons, not a large support department. That is the honest picture, and it is also why you reach the person who wrote the software instead of a queue. Tap "Talk to support" to message directly.

It stays yours. You can export or delete your salon's data whenever you want, and we never sell your data.

Absolutely. Tap "Talk to support" and send us a message — no signup, no commitment. We'll answer your questions and even help you get set up.