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We check your number's eligibility during guided setup. Where Meta's official Coexistence flow is available, you keep your number and your old chats, and WhatsApp keeps working on your phone. We confirm what applies to your number before anything changes.

No — keep them. Your booking software runs the calendar; Saponly answers the WhatsApp questions that come before every booking (prices, services, directions) and collects booking requests for you to confirm. When your diary lives elsewhere, Saponly never promises a time is free — your team confirms every request.

Yes, any time. One click downloads everything — services, customers, bookings, hours — as a single file. No lock-in, and you can cancel whenever you want.

Keep sending them. Saponly even drafts a ready-to-send promo message from your current offer. The real win: every promo blast creates replies — "how much?", "any slots?" — often late at night. Saponly answers each one, day or night, so the customers your promo brings in actually book instead of going cold.

No. Saponly never confirms a booking on its own in V1. Everything a customer requests on WhatsApp arrives in your dashboard as a request.

Yes — that's the default and only behaviour. Every request waits for you to approve, reschedule, or decline before the customer is confirmed.

Yes. We check your salon's WhatsApp number for eligibility during guided setup, then confirm the supported connection options before making changes. Saponly uses the official Meta WhatsApp Cloud API.

Yes — in Arabic and in English. The voice note is transcribed and answered like any other message, so a customer who prefers to talk gets the same reply as one who types. If the audio is unclear, it doesn't guess: the voice note is handed to you with the original attached. It also looks at photos customers send — a colour, a style screenshot — instead of asking them to describe it in words.

Not yet — WhatsApp only for now, and that is deliberate rather than an oversight. WhatsApp is where the booking questions actually land for the salons we work with, and we would rather do one channel properly than two badly. Instagram DMs are on the roadmap; we don't put a date on things we haven't built.

Yes. English and Arabic, with right-to-left rendering on the mini page. It replies in your salon's voice.

US$99/month for the first 10 eligible Gulf founding salons, locked for the first 12 paid months. The standard plan is US$149/month. Guided setup is included. The 30 trial days start after a successful live test on your salon's own eligible WhatsApp number. Meta messaging charges are separate and may apply during the trial.

Yes — from Meta, not from us. Meta messaging charges are separate from the Saponly subscription and may apply during the trial. The amount depends on Meta's current rates, message category and recipient country. We confirm the supported billing setup during guided setup.

Yes — small salons are exactly who we built Saponly for. Hair, nails, makeup, facial, and beauty studios across the Gulf. It's not a complicated salon ERP.

It is built not to: Saponly answers strictly from the data you give it — services, prices, hours, employees, FAQs — and when it doesn't know something it says so and hands the chat to you. No AI is flawless, which is why you approve every booking yourself and can read every message it sent.

Approved bookings can get 24-hour and 2-hour WhatsApp reminders — subject to WhatsApp template approval for your number — which helps cut no-shows. They go out when your WhatsApp is connected, your plan's included usage isn't used up, and (outside WhatsApp's 24-hour window) your reminder templates are approved by Meta. You always see the delivery status — and any failure — in the dashboard.

Saponly runs through Meta's official WhatsApp Business Platform — no grey-zone automation. Where the official Coexistence flow is available for your number (we confirm during setup), you keep your number and old chats. You can disconnect anytime.

We use the official WhatsApp Business Platform — not unofficial browser automation, which is the usual cause of blocked numbers. Account quality still depends on compliant, customer-friendly messaging under Meta's policies; Saponly is built to keep you inside them.

Saponly is founder-led — built and run by one developer who works only on salons, not a large support department. That is the honest picture, and it is also why you reach the person who wrote the software instead of a queue. Tap "Talk to support" to message directly.

It stays yours. You can export or delete your salon's data whenever you want, and we never sell your data.

Absolutely. Tap "Talk to support" and send us a message — no signup, no commitment. We'll answer your questions and even help you get set up.