Why salons can trust Saponly
You're handing an AI your customers' first impression. Here's exactly how we keep that safe — how your first paid month is money-back guaranteed, and why we run your number on Meta's official API instead of grey-zone automation.
- Official Meta WhatsApp API
- You approve every booking
- No markup on WhatsApp
- Prices come from your data
- Cancel anytime
- Halal-safe, family-friendly
We don't fake testimonials. Real salon stories will appear here as our first beta salons go live.
Connecting Saponly is safe — your number and chats don't move
This is the question every salon owner asks first. Here's the honest answer.
Keep your number
Saponly runs on the salon WhatsApp number you already use — no new number, nothing for your customers to re-save. Whether the WhatsApp Business app keeps working alongside it depends on Meta Coexistence eligibility, which we check with you during setup.
Keep your old chats
Where Meta's official Coexistence flow is available for your number — we confirm eligibility during setup — your existing conversations stay intact, and you can still reply from your phone too.
Official WhatsApp Business Platform
Built on the official WhatsApp Business Platform, not unofficial browser automation. Account quality still depends on compliant, customer-friendly messaging — we help you stay within Meta's policies.
Disconnect anytime
You stay in full control. Turn the AI off or disconnect Saponly completely whenever you want — your number stays yours.
An AI receptionist that respects your values
Your receptionist is who greets your customers first. Saponly is built so it reflects your salon's values — honestly, and on by default.
Values-first, not bolted on
Saponly is built from the ground up for family-friendly, values-respecting salons — not generic e-commerce defaults with a filter added on later.
Prohibited services blocked automatically
Adult, escort, and other off-limits services are screened the moment you add them — rejected before they can ever be published, answered, or booked.
Checked on the way in — and on the way out
A request for something off-limits is blocked before the AI ever sees it. And every reply the AI writes is screened again before it is sent — if it doesn't pass, it isn't delivered, and the conversation is handed to you instead.
A modest, respectful tone
Replies stay polite and family-appropriate — a natural fit for women-only and family salons, where how you speak to customers matters.
You can audit every word
Every AI reply is saved in your dashboard, so you can see exactly what was said to each customer. Full transparency, always.
Our income is halal too
One flat monthly fee — never a percentage of your bookings, never interest, never a cut of your customers' money. If our earnings depended on your sales volume, we'd end up building for our revenue instead of your salon.
We're honest about the limits: Saponly is a strong, enforced, transparent process that you control — not a religious “certificate,” and we will never claim to be one. Scholars decide what is permissible; our job is to enforce it in software and leave you the audit trail. We'd rather earn your trust with a system you can inspect than a badge we can't back up.
Read our full values policyHow we make money — and how we don't
When a tool earns from your bookings or your customers' data, its interests quietly compete with yours. Saponly earns one way only — so we win only when you do.
Our entire business model
One flat monthly subscription. That's it. No setup cut, no per-booking fee, no percentage of your sales.
Never a cut of your bookings
You keep 100% of what your customers pay you. We never take a commission on your revenue.
No interest, no riba
A flat fee for a service you use — not a loan, not interest, not a percentage. A halal billing model by design.
Never sell your data
Your customers' numbers and chats are yours. We don't sell them, rent them, or use them to train public AI.
Never run ads on your customers
No ads, and no promotions for other businesses sliding into your conversations. Your chat stays your chat.
Never list you beside rivals
Saponly is not a marketplace. We never show your customer another salon — your customers stay yours.
Never lock you in
No contracts, no exit fees. Cancel anytime and take your data with you.
Marketplaces and “free” tools earn from your bookings, your customers' card payments, or their data — a model that quietly pulls against you. Ours is simple and aligned: a flat fee for a service, the same halal model we'd want if we ran the salon ourselves.
Built to protect your salon and your customers
Encrypted & verified
Your WhatsApp access is stored encrypted, and every Meta message is signature-verified before we trust it.
Each salon is isolated
Each salon's data is separated by salon-scoped access controls, checked by automated cross-tenant isolation tests.
Answers only from your data
Prices, services, hours — the receptionist replies strictly from what you enter, is instructed never to guess, and never promotes services that aren't family-friendly.
You're always in control
Every booking waits for your approval, and the AI hands off to you the moment it's unsure.
If it doesn't help your salon, you don't pay
First 30 days free, no Saponly card. Then if your first paid month doesn't wow you, we refund it under our refund policy. Your money is refundable — your time and setup effort are not, so we keep setup short.
Month 1 — free
Use Saponly free for a full month. No credit card to start.
Month 2 — money-back
Not impressed in your first paid month? Message us for a full refund — no questions asked.
No lock-in
No contracts. Cancel anytime and keep access until your period ends.
Your price, locked
Founding-salon pricing is locked for 12 months, even as we add features.
Your data is yours
Export or delete your salon's data anytime. We never sell your data — ever.
Be one of the first salons on Saponly
We're onboarding our founding salons now. We don't fake reviews — real stories will appear here as our first salons go live. Here's what being a founding salon gets you.
- Free setup — we connect WhatsApp and load your services with you.
- 30 days free, then your locked founding price for 12 months.
- A direct line to the team on WhatsApp whenever you need us.
- Your feedback shapes what we build next.
No paid reviews. No stock photos pretending to be salon owners. Just an honest product you can test on your own salon, free.
Stuck on anything? Talk to a real person on WhatsApp
No bots, no ticket queue. Message us on WhatsApp and a real member of the Saponly team replies — in English or Arabic. Ask anything before you sign up.
We reply during business hours. Tell us your salon and city — we'll help you get set up, free.
- Ask anything before you commit — no signup needed.
- We help you connect WhatsApp and add your services.
- A real person, never an auto-reply.
Questions salon owners ask us
Will I lose my WhatsApp number or my old chats?+
We check your number's eligibility during guided setup. Where Meta's official Coexistence flow is available, you keep your number and your old chats, and WhatsApp keeps working on your phone. We confirm what applies to your number before anything changes.
Does it replace my website or Fresha/Zenoti?+
No — keep them. Your booking software runs the calendar; Saponly answers the WhatsApp questions that come before every booking (prices, services, directions) and collects booking requests for you to confirm. When your diary lives elsewhere, Saponly never promises a time is free — your team confirms every request.
Can I leave and take my data with me?+
Yes, any time. One click downloads everything — services, customers, bookings, hours — as a single file. No lock-in, and you can cancel whenever you want.
I already send my own promotions — what does Saponly add?+
Keep sending them. Saponly even drafts a ready-to-send promo message from your current offer. The real win: every promo blast creates replies — "how much?", "any slots?" — often late at night. Saponly answers each one, day or night, so the customers your promo brings in actually book instead of going cold.
Does Saponly auto-confirm bookings?+
No. Saponly never confirms a booking on its own in V1. Everything a customer requests on WhatsApp arrives in your dashboard as a request.
Can I approve bookings first?+
Yes — that's the default and only behaviour. Every request waits for you to approve, reschedule, or decline before the customer is confirmed.
Does it work with WhatsApp?+
Yes. Saponly runs on your existing salon WhatsApp number through the official Meta WhatsApp Cloud API. We help you connect it during setup — no new number, no unofficial automation.
My customers send voice notes. Can it handle those?+
Yes — in Arabic and in English. The voice note is transcribed and answered like any other message, so a customer who prefers to talk gets the same reply as one who types. If the audio is unclear, it doesn't guess: the voice note is handed to you with the original attached. It also looks at photos customers send — a colour, a style screenshot — instead of asking them to describe it in words.
Do you support Instagram DMs?+
Not yet — WhatsApp only for now, and that is deliberate rather than an oversight. WhatsApp is where the booking questions actually land for the salons we work with, and we would rather do one channel properly than two badly. Instagram DMs are on the roadmap; we don't put a date on things we haven't built.
Can it speak multiple languages?+
Yes. English and Arabic, with right-to-left rendering on the mini page. It replies in your salon's voice.
How much does it cost?+
$149/month, or $99/month for the first 10 founding salons — locked at that rate for your first 12 paid months, after which it moves to the then-current regular price with at least 30 days' notice. Annual is $1,490 (save $298) or $990 founding (save $198). Every plan includes 1,000 customer conversations and 400 booking requests a month. Saponly is free for 30 days, starting the day your live WhatsApp test passes — no card needed for that. WhatsApp's own message charges are billed to you separately by Meta and can apply during the free period.
Will I receive a separate Meta or WhatsApp bill?+
Yes — from Meta, not from us. You add your own payment method to your own WhatsApp Business Account during setup, and Meta charges it at Meta's published rate. We take no cut and add no markup, so nothing passes through Saponly. What Meta charges depends on the recipient's country, the message category and Meta's current rates — we don't quote a figure we can't stand behind. Until 30 September 2026 Meta does not charge for replies inside a customer's 24-hour window. Saponly pauses its own automation at your included 1,000 chat windows, which limits what we send on your behalf; Meta's billing is separate and is not something Saponly can cap for you. These charges can apply during your free Saponly trial.
Is it for small salons?+
Yes — small salons are exactly who we built Saponly for. Hair, nails, makeup, facial, and beauty studios across the Gulf. It's not a complicated salon ERP.
Will the AI invent prices or slots?+
It is built not to: Saponly answers strictly from the data you give it — services, prices, hours, employees, FAQs — and when it doesn't know something it says so and hands the chat to you. No AI is flawless, which is why you approve every booking yourself and can read every message it sent.
What about no-shows?+
Approved bookings can get 24-hour and 2-hour WhatsApp reminders — subject to WhatsApp template approval for your number — which helps cut no-shows. They go out when your WhatsApp is connected, your plan's included usage isn't used up, and (outside WhatsApp's 24-hour window) your reminder templates are approved by Meta. You always see the delivery status — and any failure — in the dashboard.
Is my WhatsApp number safe?+
Saponly runs through Meta's official WhatsApp Business Platform — no grey-zone automation. Where the official Coexistence flow is available for your number (we confirm during setup), you keep your number and old chats. You can disconnect anytime.
Will Meta ban my number?+
We use the official WhatsApp Business Platform — not unofficial browser automation, which is the usual cause of blocked numbers. Account quality still depends on compliant, customer-friendly messaging under Meta's policies; Saponly is built to keep you inside them.
Who is behind Saponly? Is it a real company?+
Saponly is founder-led — built and run by one developer who works only on salons, not a large support department. That is the honest picture, and it is also why you reach the person who wrote the software instead of a queue. Tap "Talk to support" to message directly.
What happens to my data if I leave?+
It stays yours. You can export or delete your salon's data whenever you want, and we never sell your data.
Can I talk to a real person before paying?+
Absolutely. Tap "Talk to support" and send us a message — no signup, no commitment. We'll answer your questions and even help you get set up.