1. The beta is free
During the 30-day free beta, no payment is taken and no card is required. Billing is handled manually — we only invoice you after your free 30 days, and only if you choose to continue on a paid plan.
2. Money-back guarantee on your first paid month
If you continue to a paid plan and your first paid month does not meet your expectations, contact us within that first paid month and we will refund it in full — no questions asked. This applies to the first paid month only and to one salon account.
3. Cancel anytime — no lock-in
There are no contracts. You can cancel at any time. After you cancel, your salon stays online for the remainder of the period you have already paid for; we do not pro-rate or refund partial unused periods beyond the first-month guarantee above.
4. What Saponly does and does not promise
Saponly captures booking requests and assists your replies on WhatsApp. Every booking waits for your approval — Saponly does not confirm bookings on its own, and it does not guarantee any number of bookings, customers, or revenue. Refunds are governed by this policy, not by business outcomes.
5. Prohibited use
As set out in our Terms and Prohibited Services Policy, Saponly may refuse, reverse, or decline to continue billing for any account connected to prohibited use. Accounts suspended or terminated for prohibited use are not eligible for the money-back guarantee.
6. How to request a refund or cancel
Message us via the contact page from the email on your account. We action reasonable requests within a reasonable period.
7. Changes
We may update this policy as the product evolves; the “last updated” date above reflects the current version.