1. What Saponly is
Saponly is a family-friendly AI receptionist and booking assistant for salons, delivered over WhatsApp and a salon dashboard. It is intended only for lawful, family-friendly salon and grooming services.
2. Family-friendly use only
Saponly may be used only for legitimate, family-friendly services. Adult, sexual, erotic, sensual, escort, prostitution-related, nude or topless, “happy ending”, body-to-body, exploitative, illegal, or otherwise immoral services are strictly prohibited, including any use of coded language to imply them. See the Prohibited Services Policy.
3. Salon owner responsibility
You are responsible for the content you add and the menu you publish — service names, descriptions, prices, and anything your AI receptionist presents to customers. You are responsible for ensuring your offering complies with these terms and with the laws of your jurisdiction.
Saponly collects booking requests from customers and assists your replies. It does not confirm bookings on your behalf: every request waits for your approval, and the final decision to accept, decline, or fulfil any booking or service is yours. You remain responsible for honouring the bookings you approve and for your dealings with your customers.
4. Moderation and enforcement
To the extent it becomes aware, Saponly may moderate, reject, hide, suspend, remove, cancel, or terminate any service, listing, booking, or account connected to prohibited use — automatically or after review, with or without notice where necessary to prevent harm.
- New and edited services are screened automatically.
- Ambiguous services are held for manual review before they can be published.
- Clearly prohibited services are rejected and cannot be listed, answered by the AI, booked, or charged through Saponly.
5. Fees do not grant prohibited use
During the beta, billing is handled manually. Paying any fee does not grant any right to use Saponly for prohibited services. Saponly may refuse, exclude, reverse, or refund any charge it identifies as connected to prohibited use, and may decline to continue billing an account engaged in prohibited use.
6. Accounts
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. We may suspend accounts that violate these terms or that we reasonably believe present a risk.
7. WhatsApp and third parties
Saponly operates on top of the WhatsApp Business Platform and other third-party services. Your use must also comply with those providers’ policies. We are not responsible for outages or changes outside our control.
8. Disclaimers
Saponly is provided “as is” during the beta and we do not warrant uninterrupted or error-free operation. Saponly does not claim any religious or legal certification; where you require such assurance, please consult a qualified advisor.
9. Changes
We may update these terms as the product evolves. Material changes are reflected by the “last updated” date above. Continued use after an update constitutes acceptance.
10. Contact
Questions about these terms? Reach us via the contact page.