Salon WhatsApp automation is most useful when its scope is explicit. Saponly answers questions about approved services, prices and hours in English and Arabic, and collects booking requests. Your team approves bookings and handles questions that need a person.
Inspect your own enquiries. Which questions repeat? Which need a consultation or diary check? Your history is better evidence than an unsupported promise about hours saved.
Make an approved answer sheet
Write the service name customers use, its price or range, currency and conditions. Add working hours by day and approved directions, parking and walk-in answers if applicable.
Mark information that is unknown. A missing treatment price is a question for the team. Assign a person to update the sheet when a price or closure changes.
Separate answers from decisions
- Approved prices and hours: suitable for testing as automated answers.
- Preferred appointment time: collect a request; the team checks its diary.
- Custom quotes, complaints or exceptions: route to a person.
- Confirmed booking: requires the team's approval.
If you use Fresha or Zenoti, Saponly does not automatically synchronise that external calendar.
Connect through a guided setup
Saponly uses the official Meta WhatsApp Cloud API. We check eligibility and connection options for your number before changes. The owner completes their own Meta/Facebook login and provides a payment method to Meta where required; guided setup does not remove those steps.
Do not assume every existing number supports the same flow. Agree the supported setup before changing the arrangement customers already use.
Test the handoff during a real shift
Ask an unlisted service question and check how the team receives it. Assign who responds when the owner is with a client. A handoff is useful when a person knows it is their turn.
Test a correction too: update the approved menu, ask again in English and Arabic, and review the replies. AI can make mistakes; read what it actually sent.
Check cost and reminders
Meta bills messaging separately from Saponly; charges may apply during the trial. Review pricing and the applicable estimate with the founder before setup.
Reminders require the supported connection, available usage and necessary Meta-approved templates for your salon. Do not plan around unapproved templates or assume a fixed no-show reduction.
Start with your salon's test
The public demo is an example. Use the live-test checklist for your menu and eligible number. Your 30 trial days start after that test succeeds; an application alone does not start the trial. The Founding offer describes the conditional UAE price.