WhatsApp reminders can help a customer remember an appointment, but they do not guarantee attendance. Saponly offers reminders for approved bookings subject to the supported connection, included usage and required Meta template approvals for your salon.
Start with a confirmed appointment
Do not send a reminder for a request the salon has not approved. Check the service, date, time, contact details and any change made by the team. Keep an external diary current manually; Saponly does not automatically synchronise Fresha or Zenoti.
Check template status for this salon
Meta reviews reminder templates per salon. A template approved for a demo is not proof that your salon's template is approved. Check Meta's template approval for your salon before promising automated reminders.
Saponly supports 24-hour and 2-hour reminders subject to Meta template approval for your salon, the supported connection and available included usage. Those timings are product settings, not evidence that two reminders are optimal for every salon.
Write a useful reminder
Illustrative wording to adapt, not a real customer message:
Reminder from [Salon]: your approved [Service] appointment is on [Date] at [Time]. Please message the team if you need a change.
Replace every placeholder with confirmed information. Do not include a promotion in a message you treat as an appointment reminder. Have the salon approve the wording and use the required Meta-reviewed template.
Inspect delivery, not just scheduling
- Confirm the WhatsApp connection is working.
- Check available included usage and required template approval.
- Inspect delivery status and any failure in the dashboard.
- Assign someone to handle failures and customer replies.
- Agree how cancellations or reschedules update the diary.
A queued reminder is not evidence that a customer received or read it. Keep a manual fallback appropriate to the customer's consent and normal business process.
Measure attendance honestly
Record approved appointments and actual no-shows over comparable periods. Note cancellations, changing volume and other changes in the salon. A change in attendance alone does not prove the reminder caused it.
Saponly has no published customer no-show reduction to quote. Evaluate your workflow in the guided live test; Meta messaging charges remain separate and may apply during the trial.